Customer Service, KYC & Email Writing - CPD Certified
Customer Rapport | CRM | Defusing Techniques | Customer Management | Lifetime Access
Skill Arts
Summary
- CPDQE Certificate on Customer Service Diploma - Free
- Reed Courses Certificate of Completion - Free
- Tutor is available to students
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Overview
Why Study This Customer Service, KYC & Email Writing Diploma Diploma?
- 90% of UK consumers say that good customer service is important to them when making a purchase decision
- Nearly three out of five global consumers report that good customer service is vital for them to feel loyalty toward a brand
- 83% of UK consumers are willing to pay more for products and services from companies that offer excellent customer service
This Customer Service, KYC & Email Writing Diploma Diploma Comprises The Following Courses:
- Course 01: Customer Service
- Course 02: Know Your Client (KYC)
- Course 03: Writing Effective Email at Work
Learning Outcomes:
- Apply Customer Service principles effectively.
- Analyse KYC procedures for Customer Service.
- Know Retail Management strategies for Customer Service.
- Evaluate and propose solutions for Customer Service challenges.
- Apply KYC principles in Customer Service.
CPDQE Accreditation
This Customer Service Diploma Course is CPDQE accredited. CPD is a globally recognised parameter for continuous professional development acknowledged by thousands of professional bodies, employers and academic institutions in the UK and around the world.
Dual Certificates
After completing this Customer Service Diploma Course, you will receive a course completion certificate from Reed. Also, you will receive a CPDQE-accredited signed certificate from SkillArts.
Curriculum
Course media
Description
Customer Service, KYC & Email Writing Diploma Course Syllabus:
- Customer Service Excellence: Introduction To Customer Care
- Mastering Customer Service: Providing Great Customer Care Service
- Customer Service Model & Defusing Techniques
- Proactive Customer Management in Customer Service
- Building Customer Rapport for Exceptional Service
- Professional Greetings in Customer Service
- Understanding Customer Needs and Expectations
- Customer Relationship Management in Customer Service
- Creating a Customer-Focused Organisation
- The Benefits of a Customer-Centred Approach
- World-Class Customer Service Techniques
- The Power of Empathy in Customer Service
- The Role of Call Centre Agents in Customer Service
- Grow Service Model for Enhanced Customer Interaction
- Effective Defusing Techniques in Customer Service
- Key Elements of Proactive Customer Management
- The Role of a Customer Service Manager
- Strategies for Maintaining Customer Rapport
- The Crucial First Impression in Customer Service
- Essential Tips for Greeting Customers
- Empathising with Customers for Customer Service Better Service
- The Importance of Listening in Customer Service
Who is this course for?
- Customer Service Representative
- Customer Service Executive
- Customer Service Manager
- Customer Service Assistant
- Customer Service Advisor
- Customer Service agent
This course will pave the way for higher study in the field of . You can enrol on higher level courses, such as:
- Level 2 Certificate in Customer Service
- Level 3 Diploma in Customer Service
- Level 2 Certificate in Principles of Customer Service
- Level 3 Certificate in Principles of Customer Service
- Level 3 Diploma in Customer Service (RQF)
- Level 4 Diploma in Customer Service Management
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Certificates
CPDQE Certificate on Customer Service Diploma
Digital certificate - Included
Reed Courses Certificate of Completion
Digital certificate - Included
Will be downloadable when all lectures have been completed.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
